- Communication manager
- Manager Business Excellence
- Program Manager
- Executive Assistant
- Business Manager
Effectively business manager role, business excellence manager role, program manager role and communication manager roles can be effectively done by single manager with bunch of vendors under them.
Since Sashikumar rose to the ranks from the grass roots, he always connect with people well. The interesting thing is we can see Sashikumar answering 'bangalore chat' queries some times occassionally. Have not heard it from other biggies of India, they are way above than the grass root people and not often connect with their organizations. This guy is another candidate who is much worth for VP, we can see the material in him always.
The bad part on him, not marketing the GTSC org across rest of the organizations in MS India. Other organization always take the internal transfer candidates whoever came from GTSC for a ride with their regular 'PSS & their guys $ucks' general branding, we can see always people struggling hard to prove their brand first when they move across the board.
Sashi, Marlena Werder & Kathleen Hogan- Don't expand the management resources, ramp up ground level support resources. Get them more help and ownership. Do not worry about the span of control, there are SMSG orgs and teams who are managing 30 people with single manager. Going more on the mid and top management may add lot of float as like other organizations.
One another secret of Sashi is, he empowers his followers and dont micro manage. We can see attrition is way low in his direct, HR, admin, trivial support teams.
Keep up the good work, do not go over board in recruiting. Stay flat as much as possible.
Great thing is, you've not become fat when your neighbours in India were growing without knowing the reality of ownership, projections, etc building their own empires.
GTSC- All of you are doing wonderful work at mid night and odd hours when other business are get to sleep. Continue the same without losing spirit. You were one among the early guys who proved India's talent to Microsoft and also about the Bangalore location advantage.